Zarmark Taobao Agent Shopping Service Review - Negative!!

So, I switched over to Pruany from Taobaospree a while back, and recently they refused to give me consultation for an item I wanted to buy, something about "we do not buy this product, irritates our employee", whatever. It's a long story, I have no idea what they were talking about. So I went on the hunt for a new service. I came across Zarmark. They have a streamlined system where all you have to do is copy/paste links into a webpage, which I liked. I placed my order, everything seemed to be going well. Once they received all my items, I decided to ask for pictures of a certain item I bought, to make sure it was correct. I asked for very specific colors and model types, and the colors were allllll wrong. Naturally I was a bit pissed, so I asked the purchaser about it.

"Seller say he cannot promise the color you want but he would try. Sent at random"
"And why didn't you tell me about this before you spent my money on it?"
"Is my mistake. What do you want us to do."
"I'd like a refund or a shipping credit."
"Ok. Please forgive."
"It's fine, just make sure to credit me."

So finally all my items arrive. I speak with a representative and say that I need my items as quickly as possible, so he quotes me for about $31 EMS and I pay immediately. Later that day, I get an email with my tracking number. It says RA_________. I'm thinking, RA? Is that... goddamnit, that's fucking Airmail isn't it?? I immediately respond asking about it.

"Sent airmail by mistake, will refund the difference."
"What part of 'I NEED THESE AS QUICKLY AS POSSIBLE' did you not really get?"
No response.

Just, extremely irresponsible and bad all around. I stopped to think about it, if I hadn't caught the mistake, would they have refunded me? Or would they just be sittin' pretty on that free money? I wouldn't recommend them to anyone, really. I'm still on the hunt for a decent service since Pruany decided to be a cock for no reason =/

*UPDATE* My package finally arrived, and surprise! More issues. I ordered 30 pcs of an item, 15 pics match what I wanted, the other 15 don't. I emailed them and basically said, "I only have 15 pcs of the item I wanted, I want a refund for the items that are wrong." And this is the response I get:

Dear

The item is out of stock, and jelly  [the agent] already tell you and change it into another item.

Do you forget it ?

 

I think you must be a Child, and I hope you could be a good girl if you can.

 

Do you think so ?

 

Have a nice day.

 

Karen

Can you believe that?? I am so flabbergasted and disgusted with that response I can barely articulate it. I want to blame the language barrier but, really? Calling me a child because you sent me the wrong item? Btw I was never told they were out of stock. I looked through every email and message archive of correspondence with Zarmark and not once did they mention this item being out of stock.

Wholesale-Dress review o:

So, for a while I was way into Asian wholesale. I researched it, and I planned on making an order but I realized that it's just too much money to waste on something that I can't be sure will look nice, when I could just go to Charlotte Russe and browse the Clearance section.


However, Paypal recently had a promotion going on that I received an email about. Basically there are some Chinese sites that you can order from and get free shipping, wholesale-dress included. Well, I figured this would be a good time to give them a test drive by ordering a few small things.


So here's what I ordered:

And here's what I ended up getting:

 

Yeaaaa..... =[

So I email them, and the first thing they ask for is a picture. So I send them the above image, immediately asking for a refund. They then say this:

Ths for ur email , our wholesale is different from others just because of low price , the quality is the same as the price quoted ,dear, u can check on other web , dear ,u can choose some JR series such as JR001,  they are usually in good quality ,in order to create the long -term cooperation , we will give u a nice gift in ur next new order for compensation , is it ok? ths

Translation: "You were dumb enough to buy them for so cheap, you are now stuck with them." Long story short, we go back and forth for a few days, I constantly ask for a refund, and they constantly change the subject, offering me store credit and free gifts. I literally sent them a message where I just copy and pasted this sentence, "I want a full refund" about 15 times, and they responded like this:

We are sorry. According to our policy, it is impossible to do full refund. It is not reasonable. You know we have shipped you the goods and without charging your shipping fee. We paid the goods cost, labor cost and shipping fee, now you asked for full refund. We are sorry. We cannot do this for you. I think you should make a little concession. EXCEPT FULL REFUND, you can give us other suggestions. Thank you.

Here's a suggestion, you guys can choke on a dick.

So, I filed a claim with paypal, which was immediately dismissed in THEIR FAVOR. WHAT??? So I called Paypal, and apparently for orders placed before November on any other site than ebay, they are not able to help you if you have a claim regarding counterfeit items. They did, however, give me a courtesy credit for the amount, thank goodness. I warned them about this site, and I told them they should think twice about endorsing them, considering they are essentially a glorified scam company. She said she'd have someone look into it.

All in all, probably the worst experience on the internets ever. The sad part is I've seen reviews about this site before, and I should have known better, but I figured these items were so small that they couldn't mess them up too badly. I was soooo wrong x_x

I encourage everyone to report these guys to econsumer, it takes about 2 minutes, totally painless. What they are doing is blatant copyright infringement. If I were to make a website where I used pictures from Guess and Juicy Couture and whatnot, then went and bought some cheap fabric, making something that kind of resembles the picture but not really, and when people asked for refunds just said, "welp, you were dumb enough to buy them for so cheap, you are stuck with them" I would have the pants sued off of me. Why they have been allowed to get away with this for so long is baffling.

I think a rating system in this instance won't be necessary, just steer clear, people.