The razor arrived today, I open the package, and this is what I find
I was sent a (possibly) used, opened, and therefore contaminated razor. It looks like to me that the seller, to try and save money, has ripped out the back ends (therefore opening the entire package), taken out the two free razor heads that come with the razor in it's brand new state, and started collecting them, possibly to sell as separate refill packs.
So I am pretty astounded at this. I mean, what if I cut myself and got infected because this razor was opened? So I email them to explain the situation, and their response is this:
So he/she essentially calls me a liar and demands that I ship the contaminated razor back to them, on my own dime, so that they can sell it to someone else. At this point I can tell that this discussion will go nowhere, they are "right" and I am "wrong", so I file a claim. I add a link to the above image in the claim message, explaining that I am p sure it is illegal to sell opened, contaminated personal items, especially to do so while listing it as brand new. Some of their responses:
I am sorry but I have shipped brand new razor. If you are not happy, please send it back for refundThanks
"We don't need you as a customer" ROFL WOW. Real professional. I don't need you as a seller, either. I'm pretty sure no one else needs a seller who would willingly send out contaminated, opened and tampered-with merchandise and deplorable customer service. Don't worry, I won't be back.
- 5/16/2013 21:48 EDT - Seller: You need to send it back for full refund and that is paypal policy. Thanks
- 5/16/2013 21:47 EDT - Seller: Hi I am sorry we did not open it. I have thousands of them and why would I open it. Sent you brand new Razors. If you don't send it for refund. Please don't buy from my site anymore. We don't need you as a customer. Thanks
- 5/16/2013 20:21 EDT - Seller: Hi Please send it back for refund. Thanks
I called paypal and they got me my refund, so I'm alright, but I wanted to make sure people know what they are getting into with this shitty fucking seller and their attitude.